Remote IT Infrastructure Management Services
Alcove’s RIM Service Offerings
In Alcove provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment. Features of our Remote monitoring services are;
- IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics.
- Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected.
- Our clients have the option of choosing how problems are resolved and who is responsible for solving them.
- Notification includes an escalation and tracking process as determined by the client.
- Alcove collects and stores up to twelve months of historical information to facilitate trend analysis and IT planning.
- Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.
Highlights of our RIM Service capabilities include :
- Databases - SQL, Oracle 8i, 9i, 10g (real application cluster, data guard)
- Oracle grid control for monitoring
- OS - Solaris 8, 9, 10, AIX 4.3, Linux
- Veritas net backup
- Unix shell scripting
- CISCO MUX and switches – IGX, MGX, 6500, 4500, 3750
- CISCO routers – 7200, 3800, 2800
- CISCO PIX firewall/ASA firewall
- Avaya – S8720, Critical Reliability System - ESS, VoIP-ready, CMS reporting tool
- Nortel Meridian 81C, 11C, 61C
- Aspect Ensemble PRO Dialer
- Witness voice logger – e Quality, Blue Pumpkin WFM
- Certifications – MCSE, CCNA, CCNP
- CCNA
- MCSE 2000, 2003
- MS exchange
- Active directory
- MCP
- Oracle 9i/10g certified personnel
- CDCP (Certified Data Center Professional)
- SUN, Cisco, Microsoft, IBM, Oracle and other technology partners certified professionals
For further information or a service requirement/price quote, please contact us
