Remote IT Infrastructure Management Services
Alcove’s RIM Services Expertise
Our model is based on a collaborative approach to outsourcing by defining it as an activity of partnership between the client and the service provider where the client retains the strategic portion of the operations like technology refresh, policy definition and architecture issues, control of strategy enunciation etc. and the service provider takes over the day to day running of operations and other areas as defined by the client.
Alcove’s Integrated Service operations
- A 360 degree view into the Application Landscape: It takes into account all the primary components of the applications landscape – End User, Business Applications and IT Infrastructure
- A Real time 24X7 Service Experience: Business Applications increasingly need to support businesses in real time and 24x7 monitoring brings real time service experience
- Tool Based Solution: We have a vast and proven expertise in designing Best of Suite Tooling Solutions, and leveraging the same to provide our clients
- Optimization: Alcove has a dedicated Service Automation Practice working closely with clients and the operations groups to identify opportunities for and subsequently implement service automation tools and processes
- Process Alignment to ITIL and ASL: We strive to align our services with these industry led standards to provide our clients with process compliance and the resultant efficiency benefits
For further information or a service requirement/price quote, please contact us
