Remote IT Infrastructure Management Services
Alcove’s approach to RIM
Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security.
As enterprises scale their IT infrastructure to support business growth, managing global networks, databases and applications becomes a herculean task which can overwhelm internal resources. At Alcove, we feel, RIM as a collaborative sourcing which provides delivery of Technology Services in a global delivery model, providing organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.
Alcove’s RIM Service Offerings
In Alcove provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment. Features of our Remote monitoring services are;
- IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics.
- Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected.
- Our clients have the option of choosing how problems are resolved and who is responsible for solving them.
- Notification includes an escalation and tracking process as determined by the client.
- Alcove collects and stores up to twelve months of historical information to facilitate trend analysis and IT planning.
- Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.
Alcove’s RIM Methodologies
Our model is based on a collaborative approach to outsourcing by defining it as an activity of partnership between the client and the service provider where the client retains the strategic portion of the operations like technology refresh, policy definition and architecture issues, control of strategy enunciation etc. and the service provider takes over the day to day running of operations and other areas as defined by the client.
For further information or a service requirement/price quote, please contact us
