Alcove’s Legal Process Outsourcing
Legal Transcription and Word Processing
The role of law firm central word processing and legal transcription departments is changing. Alcove’s outsourced document processing and legal transcription can reduce cost by up to 50% and eliminate management headaches.
Paying for staff and space is expensive. Also, finding, screening, supervising and evaluating workers is time consuming, especially for night shifts.
Negotiating work assignments in the face of holidays and unplanned absences is a constant battle.
Adjusting capacity to changing levels of demand often means reliance on temps, which increase expenses and management challenges.
Even the best run centers face frequent lawyer and secretary complaints about turnaround and quality.
Alcove offers an easy solution to these problems. As with a firm’s own central departments, ours are just a phone call, e-mail, fax or web submission away. We study how you operate to design work flow improvements and ensure a seamless transition to an onshore or offshore delivery team. We learn and thoroughly document your templates, macros and other technical and business requirements.
Working with Alcove, you can reduce your direct costs up to 50%. Beyond direct cost savings, firms also free up managerial and HR time by reducing time spent dealing with daily supervisory hassles. This lets senior staff focus on higher value tasks.
Many Alcove customers comment that our delivery teams offer higher quality and friendlier service than their in-house department. Our work-flow software tools makes it easy to submit both document processing and transcription jobs; furthermore, these softwares allows lawyers and secretaries to see the status of work in progress. Secretaries become more comfortable offloading word processing and dictation tasks and therefore can spend more time on higher value tasks.
Alcove offers broader capabilities than are available at many law firms. It’s often a struggle to meet the demand for PowerPoint and other graphic presentations. Recruiting and retaining skilled presentation graphic specialists is even harder than for legal word processing. Lawyers and marketing departments consequently compete for very limited staff expertise in producing outstanding presentation graphics. Alcove leverages our deep experience in graphics to integrate those skills into our word processing support.
Alcove’s legal transcription service is second to none. Alcove’s transcribers can transcribe all documents, ranging from a simple letter, to a complicated motion for summary judgment or appellate brief. The documents are transcribed in accordance with proper citation rules for cases, statutes and treatises.
Our client attorneys can simply create a voice recording of the documents they intend to be created and send us the recorded file, our transcribers would convert it into a document, our attorneys edit it, review it, do quality checks and reach back the final document in word format in a few hours.
For attorneys who prefer to handwrite their documents, can simply send us their handwritten document, either via facsimile or by emailing the scanned copy for transcription. Alcove’s offshore team can also transcribe the following types of documents;
- General business documents
- Medical summaries/files
- Dialogue/Interview/Questionnaire Files
- Trial/Hearing Transcripts
All transcribed documents are proofread and edited (if required) by our qualified attorneys at no extra cost to clients. Our transcription service is available 24 hours a day, 7 days a week. There is no added charge for same day service (8 hour turn around time). In many cases, the transcription can be completed in less than four hours.
Alcove’s transcribers are college graduates and undergo a rigorous training follow our stringent quality processes.
For further information or a service requirement/price quote, please contact us
